BLOOM Cloud Update
As I'm sure many of you have noticed, we are seeing some data issues between our BLOOMs and the cloud. This can impact recipe upload and download and limit what you can see from the APP, but should not impact the day to day running of your BLOOM garden.
Most of our BLOOM cloud development had been done with trusted long term partners in the Ukraine, Belarus and other countries now impacted by the crisis in the Ukraine. For security reasons, we ended relationships with contractors in those areas and are working hard to build expertise in safer zones. BLOOM is complex however, and so far we have not been able to move fast enough to keep all the wheels on all the time. We sincerely believe we will have this resolved soon, and thank you for your patience.
We are sorry for any frustration this downtime causes. We wanted to make sure you knew that we are aware of the issue, and let you know that we are working to get these issues resolved as soon as possible. If you have any other questions or concerns, please don't hesitate to reach out.